our most frequently asked questions
Classic Exfoliating Body Mitt
a silk exfoliating mitt is the new staple in your skincare routine!!
besides that... a silk exfoliating mitt is a tool used for exfoliating the skin. it is made of silk fibers.
the user can use the mitt to gently scrub and remove dead skin cells, impurities, and excess oil from the skin.
silk exfoliating mitts are considered to be a gentle and effective alternative to other exfoliating methods, such as scrubs, loofahs, or harsh chemical exfoliants, as silk fibers are smooth and non-abrasive.
They are also often hypoallergenic and non-irritating, making them suitable for people with sensitive skin.
our classic mitt is handmade in Turkey 🤲🇹🇷
we recommend swapping out your trusty exfoliating mitt every 8-12 weeks for maximum hygiene and skin-smoothing results.
our exfoliating mitts are a gentle and effective option for exfoliating the skin. unlike other materials, such as rough loofahs or harsh scrubs, silk is smooth and soft on the skin.
this means that it is less likely to cause irritation or damage to the skin, as it does not have the same abrasive properties.
the silk fibers our mitts are made out of are naturally hypoallergenic, which helps to reduce the risk of allergic reactions.
the silk fibers are naturally moisture-wicking, which helps to keep skin hydrated and prevents over-drying during exfoliation. this makes our silk exfoliating mitt a great option for people with sensitive or dry skin.
our silk exfoliating mitts can be quite beneficial for people with acne and breakouts because they gently remove dead skin cells, excess oil, and impurities that can clog pores and lead to breakouts.
the gentle exfoliation that silk mitts provide can help to unclog pores, allowing the skin to breathe and preventing the buildup of bacteria that can cause acne.
it's important to note that exfoliating should be done in moderation and not overdo it as over-exfoliation can cause irritation, dryness, and even more breakouts.
our silk exfoliating mitts are naturally hypoallergenic and non-irritating, making them suitable for people with sensitive skin who may have trouble using other exfoliating methods.
the gentle nature of the silk fibers can help to reduce the redness and inflammation, promoting a clearer and healthier-looking complexion.
exfoliation should be done regularly, but not too often, as over-exfoliation can cause irritation, dryness, and even more breakouts.
we recommend using our mitt to exfoliate 1-2 times a week.
when using our mitt, additional soaps or lotions are not necessary as the silk fibers that effectively remove impurities and dead skin cells, are gentle and non-abrasive, and keep the skin hydrated. all you need is water!
we recommended to rinse the skin and moisturise after exfoliating.
- Soak your body for 5-10 minutes in a warm shower/bath to soften your skin. Remove your body from the water and ensure your skin is damp. Wet the mitt and squeeze out excess water.
- Place your hand in the mitt and firmly massage your skin in circular motions upwards and downwards until the desired outcome is achieved.
- Wash off any remaining dirt and dead skin. Rinse the mitt and squeeze out excess water. Do not use any soaps or detergents, then hang to air dry.
our silk exfoliating mitt will have you feeling like a new person after just one use.
for those looking to improve the appearance of scars, stretch marks, pigmentation, wrinkles, open pores, acne or cellulite keep using our mitt and watch the transformation happen after 4-5 uses (1-2 months).
absolutely you can! we offer several buy now, pay later services at checkout including Afterpay, Zip, Laybuy, Klarna, PayPal Pay in 4 and Humm.
*please note that all these payment options aren't available in all regions. depending upon where you are located the available payment options will be presented to you during the payment selection process at checkout.
if there is a payment option you would like us to support feel free to contact us and we'll do our best to accomodate these requests.
Orders
no! all Folia Body orders worldwide are automatically covered by shipping insurance without any additional charges to our customers.
Returns & Refunds
Are you on the fence about trying out Folia Body? Don't sweat it! We have a 30-day money-back guarantee on our exfoliating mitts because we have all the confidence in the world that they'll give you smooth, gorgeous skin and make fake tan removal a breeze.
If you’re not satisfied, email us at maddy@foliabody.com with your order info or submit the form below, and we'll take care of the rest. Just be sure to use a tracked shipping service when returning the items to us within 30 days of delivery to avoid any loss in transit mishaps.
Had a change of heart about your Folia Body purchase? No problem! Just email maddy@foliabody.com with your order number and the email you used for the order, or use the form below.
If we still need to send out your package, we'll refund you ASAP. If it's already on its way, we'll have to wait for it to return to us. Just make sure to send it back unopened within 30 days of delivery and cover the return shipping costs. Easy peasy!
If your package has arrived looking like it's been through a rough patch, don't worry! Just email maddy@foliabody.com with your order number, the email used for your order, and some pictures of the damages. We'll refund your order or send you a new, undamaged package. It's entirely up to you!
Shipping Details
FREE POSTAGE IN AUSTRALIA OVER AUD$60
SLOW: AUD$4.99 (3-5 working days via standard)
FAST: AUD$7.99 (1-2 working days via express) or AUD$4.99 on orders over AUD$60
We dispatch all orders within 24 hours of your order being placed from our warehouse in Melbourne, Australia (Monday-Friday AEST). All orders within Australia are sent via Australia Post.
You will receive a dispatch notification, including comprehensive tracking information, once your order has been shipped. Allowing you to track the journey of your package from our warehouse to your front door.
To ensure the most accurate product pricing and postage rates are applied to your order, complete your purchase at https://au.foliabody.com/.
If you need assistance, contact Maddy or submit an enquiry via our contact page.
List of included countries:
Australia.
FREE SHIPPING TO NEW ZEALAND OVER NZD$60
SLOW: NZD$4.99 (8-12 working days via standard)
FAST: NZD$9.99 (4-8 working days via express) or NZD$4.99 on orders over NZD$60
We dispatch all orders within 24 hours of your order being placed from our warehouse in Melbourne, Australia (Monday-Friday AEST). All orders to New Zealand are sent via Australia Post, NZ Post or DHL Express.
You will receive a dispatch notification, including comprehensive tracking information, once your order has been shipped. Allowing you to track the journey of your package from our warehouse to your front door.
To ensure the most accurate product pricing and shipping rates are applied to your order, complete your purchase at https://nz.foliabody.com/.
If you need assistance, contact Maddy or submit an enquiry via our contact page.
List of included countries:
New Zealand.
FREE SHIPPING TO THE UNITED STATES OVER USD$40
SLOW: USD$4.99 (6-10 working days via standard)
FAST: USD$9.99 (4-8 working days via express) or USD$4.99 on orders over USD$40
We dispatch all orders within 24 hours of your order being placed from our warehouse in Melbourne, Australia (Monday-Friday AEST). All orders to the United States are sent via Australia Post or DHL Express.
You will receive a dispatch notification, including comprehensive tracking information, once your order has been shipped. Allowing you to track the journey of your package from our warehouse to your front door.
To ensure the most accurate product pricing and shipping rates are applied to your order, complete your purchase at https://us.foliabody.com/.
If you need assistance, contact Maddy or submit an enquiry via our contact page.
List of included countries:
United States
FREE SHIPPING TO CANADA OVER CAD$60
SLOW: CAD$4.99 (6-10 working days via standard)
FAST: CAD$9.99 (4-8 working days via express) or CAD$4.99 on orders over CAD$60
We dispatch all orders within 24 hours of your order being placed from our warehouse in Melbourne, Australia (Monday-Friday AEST). All orders to Canada are sent via Australia Post or DHL Express.
You will receive a dispatch notification as soon as your order has been shipped that will include comprehensive tracking information—allowing you to track the journey of your package from our warehouse to your front door.
To ensure the most accurate product pricing and shipping rates are applied to your order, complete your purchase at https://ca.foliabody.com/.
If you need assistance, contact Maddy or submit an enquiry via our contact page.
List of included countries:
Canada.
FREE SHIPPING TO THE UK OVER GBP£35
SLOW: GBP£4.99 (6-12 working days via standard)
FAST: GBP£9.99 (4-8 working days via express) or GBP£4.99 on orders over GBP£35
We dispatch all orders within 24 hours of your order being placed from our warehouse in Melbourne, Australia (Monday-Friday AEST). All orders to the UK are sent via Australia Post or DHL Express.
You will receive a dispatch notification as soon as your order has been shipped that will include comprehensive tracking information—allowing you to track the journey of your package from our warehouse to your front door.
To ensure the most accurate product pricing and shipping rates are applied to your order, complete your purchase at https://uk.foliabody.com/.
If you need assistance, contact Maddy or submit an enquiry via our contact page.
List of included countries:
Gibraltar, Guernsey, Isle of Man, Jersey, and United Kingdom.
FREE SHIPPING TO ASIA OVER USD$40
SLOW: USD$4.99 (6-10 working days via standard)
FAST: USD$9.99 (4-8 working days via express) or USD$4.99 on orders over USD$40
We dispatch all orders within 24 hours of your order being placed from our warehouse in Melbourne, Australia (Monday-Friday AEST). All orders to Asia are sent via Australia Post or DHL Express.
You will receive a dispatch notification as soon as your order has been shipped that will include comprehensive tracking information—allowing you to track the journey of your package from our warehouse to your front door.
To ensure the most accurate product pricing and shipping rates are applied to your order, complete your purchase at https://asia.foliabody.com/.
If you need assistance, contact Maddy or submit an enquiry via our contact page.
List of included countries:
Afghanistan, Azerbaijan, Bahrain, Bangladesh, Bhutan, British Indian Ocean Territory, Brunei, Cambodia, China, Christmas Island, Cocos (Keeling) Islands, Hong Kong SAR China, India, Indonesia, Iraq, Israel, Japan, Jordan, Kazakhstan, Kuwait, Kyrgyzstan, Laos, Lebanon, Macau SAR China, Malaysia, Maldives, Mongolia, Myanmar (Burma), Nepal, Oman, Pakistan, Palestinian Territories, Philippines, Qatar, Russia, Saudi Arabia, Singapore, South Korea, Sri Lanka, Taiwan, Tajikistan, Thailand, Turkmenistan, United Arab Emirates, Uzbekistan, Vietnam, and Yemen.
FREE SHIPPING TO EUROPE OVER EUR€40
SLOW: EUR€4.99 (8-12 working days via standard)
FAST: EUR€9.99 (6-10 working days via express) or EUR€4.99 on orders over GBP€40
We dispatch all orders within 24 hours of your order being placed from our warehouse in Melbourne, Australia (Monday-Friday AEST). All orders to Europe are sent via Australia Post or DHL Express.
You will receive a dispatch notification, including comprehensive tracking information, once your order has been shipped. Allowing you to track the journey of your package from our warehouse to your front door.
To ensure the most accurate product pricing and shipping rates are applied to your order, complete your purchase at https://eu.foliabody.com/.
If you need assistance, contact Maddy or submit an enquiry via our contact page.
List of included countries:
Åland Islands, Andorra, Austria, Belarus, Belgium, Cyprus, Estonia, Finland, France, Georgia, Germany, Greece, Guadeloupe, Ireland, Italy, Kosovo, Latvia, Lithuania, Luxembourg, Malta, Mayotte, Monaco, Montenegro, Netherlands, Norway, Portugal, Réunion, San Marino, Slovakia, Slovenia, Spain, Svalbard & Jan Mayen, Turkey, and Vatican City.
FREE SHIPPING TO THE REST OF EUROPE OVER AUD$100
SLOW: AUD$9.99 (8-12 working days via standard)
FAST: AUD$14.99 (4-8 working days via express) or AUD$9.99 on orders over AUD$100
We dispatch all orders within 24 hours of your order being placed from our warehouse in Melbourne, Australia (Monday-Friday AEST). All orders to the rest of Europe are sent via Australia Post or DHL Express.
You will receive a dispatch notification, including comprehensive tracking information, once your order has been shipped. Allowing you to track the journey of your package from our warehouse to your front door.
To ensure the most accurate product pricing and shipping rates are applied to your order, complete your purchase at https://eur.foliabody.com/.
If you need assistance, contact Maddy or submit an enquiry via our contact page.
List of included countries:
Albania, Armenia, Bosnia & Herzegovina, Bulgaria, Croatia, Czech Republic, Denmark, Faroe Islands, Greenland, Hungary, Iceland, Liechtenstein, Macedonia, Moldova, Poland, Romania, Serbia, Sweden, Switzerland, and Ukraine.
FREE SHIPPING TO THE REST OF THE WORLD OVER USD$40
SLOW: USD$4.99 (6-10 working days via standard)
FAST: USD$9.99 (4-8 working days via express) or USD$4.99 on orders over USD$40
We dispatch all orders within 24 hours of your order being placed from our warehouse in Melbourne, Australia (Monday-Friday AEST). All orders to the rest of the world are sent via Australia Post or DHL Express.
You will receive a dispatch notification as soon as your order has been shipped that will include comprehensive tracking information—allowing you to track the journey of your package from our warehouse to your front door.
To ensure the most accurate product pricing and shipping rates are applied to your order, complete your purchase at https://int.foliabody.com/.
If you need assistance, contact Maddy or submit an enquiry via our contact page.
List of included countries:
Algeria, Angola, Anguilla, Antigua & Barbuda, Argentina, Aruba, Ascension Island, Bahamas, Barbados, Belize, Benin, Bermuda, Bolivia, Botswana, Brazil, British Virgin Islands, Burkina Faso, Burundi, Cameroon, Cape Verde, Caribbean Netherlands, Cayman Islands, Central African Republic, Chad, Chile, Colombia, Comoros, Congo - Brazzaville, Congo - Kinshasa, Cook Islands, Costa Rica, Côte d’Ivoire, Curaçao, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Eswatini, Ethiopia, Falkland Islands, Fiji, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Ghana, Grenada, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Jamaica, Kenya, Kiribati, Lesotho, Liberia, Libya, Madagascar, Malawi, Mali, Martinique, Mauritania, Mauritius, Mexico, Montserrat, Morocco, Mozambique, Namibia, Nauru, New Caledonia, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, Panama, Papua New Guinea, Paraguay, Peru, Pitcairn Islands, Rwanda, Saint Martin, Samoa, São Tomé & Príncipe, Senegal, Seychelles, Sierra Leone, Solomon Islands, Somalia, South Africa, South Georgia & South Sandwich Islands, South Sudan, St. Barthélemy, St. Helena, St. Kitts & Nevis, St. Lucia, St. Martin, St. Pierre & Miquelon, St. Vincent & Grenadines, Sudan, Suriname, Tanzania, Timor-Leste, Togo, Tokelau, Tonga, Trinidad & Tobago, Tristan da Cunha, Tunisia, Turks & Caicos Islands, Tuvalu, U.S. Outlying Islands, Uganda, Uruguay, Vanuatu, Venezuela, Wallis & Futuna, Western Sahara, Zambia, and Zimbabwe.
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