FAQ's
Everything you need to know about our silk exfoliating mitts
30-Day Guarantee
Australian Owned
Secure Checkout
Most Asked Questions
Q:
How long until I see results?
A: Instantly after first use!
Q:
Is it suitable for sensitive skin?
A: Yes, when used as directed
Q:
What's your return policy?
A: 30-day money-back guarantee
Silk Exfoliating Mitt FAQ's
Learn how to get the best results from our exfoliating mitts.
BEST SELLER
Exfoliating Body Mitt
Transform your skin in just 5 minutes
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GENTLE
Exfoliating Face Mitt
Gentle exfoliation for radiant facial skin
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TAN REMOVAL
Exfoliating Tan Removal Mitt
Effortlessly remove self-tan and prep your skin
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★★★★★
"I can't believe the difference! My skin has never felt so smooth. The dead skin just rolls off!"
Ready to Transform Your Skin?
Join thousands of happy customers experiencing smoother, healthier skin
✓ Instant, Effortless Results
✓ 30-Day Guarantee
✓ Free Shipping 2+ Items
Shop Silk Exfoliating Mitts
Shipping, Returns & Refunds
Free Shipping on Orders of 2+ Items | 30-day Money-Back Guarantee
FREE Shipping on Orders of 2+ Items
We dispatch all orders within 24 hours on business days
Standard Shipping:
1 item: $5.00
2+ items: FREE
2+ items: FREE
Express Shipping:
1 item: $10.00
2+ items: $5.00
2+ items: $5.00
Courier Service:
Australia Post
Delivery Time:
2-5 business days (Standard)
1-2 business days (Express)
1-2 business days (Express)
Dispatch Time:
Same day if ordered before 2pm AEST
Note: We ship to all Australian states and territories including PO Boxes. Rural areas may take 1-2 extra days.
Standard Shipping:
1 item: $10.00 NZD
2+ items: FREE
2+ items: FREE
Express Shipping:
1 item: $20.00 NZD
2+ items: $10.00 NZD
2+ items: $10.00 NZD
Courier Service:
NZ Post, CourierPost (Standard)
DHL Express (Express)
DHL Express (Express)
Delivery Time:
3-7 business days (Standard)
1-3 business days (Express)
1-3 business days (Express)
Dispatch Time:
Within 24 hours on business days
Note: Prices shown in New Zealand dollars. GST included.
Standard Shipping:
1 item: £5.00
2+ items: FREE
2+ items: FREE
Express Shipping:
1 item: £10.00
2+ items: £5.00
2+ items: £5.00
Courier Service:
Royal Mail, DPD (Standard)
DHL Express (Express)
DHL Express (Express)
Delivery Time:
5-10 business days (Standard)
2-4 business days (Express)
2-4 business days (Express)
Coverage: Includes Gibraltar, Guernsey, Jersey, Isle of Man
Standard Shipping:
1 item: $10.00 USD
2+ items: FREE
2+ items: FREE
Express Shipping:
1 item: $20.00 USD
2+ items: $10.00 USD
2+ items: $10.00 USD
Courier Service:
USPS, FedEx, UPS (Standard)
DHL Express (Express)
DHL Express (Express)
Delivery Time:
5-10 business days (Standard)
2-4 business days (Express)
2-4 business days (Express)
Note: Prices shown in US dollars. Orders shipped from Australia.
Standard Shipping:
1 item: $10.00 CAD
2+ items: FREE
2+ items: FREE
Express Shipping:
1 item: $20.00 CAD
2+ items: $10.00 CAD
2+ items: $10.00 CAD
Courier Service:
Canada Post (Standard)
DHL Express (Express)
DHL Express (Express)
Delivery Time:
7-14 business days (Standard)
3-5 business days (Express)
3-5 business days (Express)
Note: Prices shown in Canadian dollars. Import duties and taxes may apply.
Standard:
1 item: €10.00
2+ items: FREE
2+ items: FREE
Express:
1 item: €20.00
2+ items: €10.00
2+ items: €10.00
Courier:
Österreichische Post (Standard)
DHL Express (Express)
DHL Express (Express)
Delivery:
5-10 business days (Standard)
2-4 business days (Express)
2-4 business days (Express)
Standard:
1 item: €10.00
2+ items: FREE
2+ items: FREE
Express:
1 item: €20.00
2+ items: €10.00
2+ items: €10.00
Courier:
La Poste, Colissimo (Standard)
DHL Express (Express)
DHL Express (Express)
Delivery:
5-10 business days (Standard)
2-4 business days (Express)
2-4 business days (Express)
Standard:
1 item: €10.00
2+ items: FREE
2+ items: FREE
Express:
1 item: €20.00
2+ items: €10.00
2+ items: €10.00
Courier:
Deutsche Post (Standard)
DHL Express (Express)
DHL Express (Express)
Delivery:
5-10 business days (Standard)
2-4 business days (Express)
2-4 business days (Express)
Standard:
1 item: €10.00
2+ items: FREE
2+ items: FREE
Express:
1 item: €20.00
2+ items: €10.00
2+ items: €10.00
Courier:
An Post (Standard)
DHL Express (Express)
DHL Express (Express)
Delivery:
5-10 business days (Standard)
2-4 business days (Express)
2-4 business days (Express)
Standard:
1 item: €10.00
2+ items: FREE
2+ items: FREE
Express:
1 item: €20.00
2+ items: €10.00
2+ items: €10.00
Courier:
PostNL (Standard)
DHL Express (Express)
DHL Express (Express)
Delivery:
5-10 business days (Standard)
2-4 business days (Express)
2-4 business days (Express)
Standard:
1 item: €10.00
2+ items: FREE
2+ items: FREE
Express:
1 item: €20.00
2+ items: €10.00
2+ items: €10.00
Courier:
Correos, SEUR (Standard)
DHL Express (Express)
DHL Express (Express)
Delivery:
5-10 business days (Standard)
2-4 business days (Express)
2-4 business days (Express)
Standard:
1 item: CHF 10.00
2+ items: FREE
2+ items: FREE
Express:
1 item: CHF 20.00
2+ items: CHF 10.00
2+ items: CHF 10.00
Courier:
Swiss Post (Standard)
DHL Express (Express)
DHL Express (Express)
Delivery:
5-10 business days (Standard)
2-4 business days (Express)
2-4 business days (Express)
Note: Import duties and taxes may apply
Standard:
1 item: €10.00
2+ items: FREE
2+ items: FREE
Express:
1 item: €20.00
2+ items: €10.00
2+ items: €10.00
Courier:
Local Post Service (Standard)
DHL Express (Express)
DHL Express (Express)
Delivery:
7-14 business days (Standard)
3-5 business days (Express)
3-5 business days (Express)
Coverage: Estonia, Finland, Georgia, Greece, Kosovo, Latvia, Lithuania, Luxembourg, Malta, Monaco, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, and all other European countries
Standard Shipping:
1 item: $10.00 SGD
2+ items: FREE
2+ items: FREE
Express Shipping:
1 item: $20.00 SGD
2+ items: $10.00 SGD
2+ items: $10.00 SGD
Courier Service:
SingPost, Ninja Van (Standard)
DHL Express (Express)
DHL Express (Express)
Delivery Time:
5-10 business days (Standard)
2-4 business days (Express)
2-4 business days (Express)
Note: Prices shown in Singapore dollars. GST included.
Standard Shipping:
1 item: 30.00 AED
2+ items: FREE
2+ items: FREE
Express Shipping:
1 item: 60.00 AED
2+ items: 30.00 AED
2+ items: 30.00 AED
Courier Service:
Emirates Post, Aramex (Standard)
DHL Express (Express)
DHL Express (Express)
Delivery Time:
7-12 business days (Standard)
3-5 business days (Express)
3-5 business days (Express)
Note: Prices shown in UAE Dirham. Import duties may apply.
Standard Shipping:
1 item: $10.00 USD
2+ items: FREE
2+ items: FREE
Express Shipping:
1 item: $20.00 USD
2+ items: $10.00 USD
2+ items: $10.00 USD
Courier Service:
Local Postage Service Provider (Standard)
DHL Express (Express)
DHL Express (Express)
Delivery Time:
14-28 business days (Standard)
5-10 business days (Express)
5-10 business days (Express)
Countries Included:
Afghanistan, Albania, Algeria, Andorra, Angola, Antigua & Barbuda, Argentina, Armenia, Aruba, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Benin, Bermuda, Bhutan, Bolivia, Bosnia & Herzegovina, Botswana, Brazil, British Indian Ocean Territory, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, China, Christmas Island, Cocos (Keeling) Islands, Colombia, Comoros, Congo - Brazzaville, Congo - Kinshasa, Cook Islands, Costa Rica, Côte d'Ivoire, Croatia, Cuba, Curaçao, Czechia, Denmark, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Eswatini, Ethiopia, Falkland Islands, Faroe Islands, Fiji, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Georgia, Ghana, Greenland, Grenada, Guatemala, Guernsey, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hungary, Iceland, India, Indonesia, Iran, Iraq, Israel, Jamaica, Japan, Jordan, Kazakhstan, Kenya, Kuwait, Kyrgyzstan, Laos, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Macao SAR, Madagascar, Malawi, Malaysia, Maldives, Mali, Martinique, Mauritania, Mauritius, Mexico, Moldova, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar (Burma), Namibia, Nepal, New Caledonia, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, North Macedonia, Oman, Pakistan, Palestinian Territories, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Pitcairn Islands, Qatar, Romania, Russia, Rwanda, Samoa, São Tomé & Príncipe, Saudi Arabia, Senegal, Serbia, Sierra Leone, Sint Maarten, Solomon Islands, Somalia, South Africa, South Georgia & South Sandwich Islands, South Korea, South Sudan, Sri Lanka, St. Barthélemy, St. Helena, St. Kitts & Nevis, St. Lucia, St. Martin, St. Pierre & Miquelon, St. Vincent & Grenadines, Sudan, Suriname, Sweden, Taiwan, Tajikistan, Tanzania, Thailand, Timor-Leste, Tokelau, Tonga, Trinidad & Tobago, Tunisia, Turkey & Caicos Islands, Turkmenistan, Turks & Caicos Islands, Tuvalu, Uganda, Ukraine, Uruguay, US Outlying Islands, Uzbekistan, Vanuatu, Venezuela, Vietnam, Wallis & Futuna, Western Sahara, Yemen, Zambia, Zimbabwe
Easy Returns, No Hassle
We want you to love your purchase. If you're not completely satisfied, we make returns simple.
30-Day Money Back Guarantee
Eligibility: All first-time purchases
Condition: No need to return the product
Refund: 100% of purchase price
Process: Contact us within 30 days of delivery
Change of Mind Returns
Time frame: 14 days from delivery
Condition: Unopened, unused, original packaging
Return shipping: Customer responsibility
Refund: Full refund minus original shipping
Faulty or Damaged Items
Report within: 7 days of delivery
What we need: Photos of the issue
Resolution: Full refund or replacement
Return shipping: We cover all costs
How to Return
-
Contact Us
Email support@foliabody.com with your order number and reason for return
-
Receive Instructions
We'll send you a return authorisation and shipping instructions within 24 hours
-
Ship Your Return
Pack items securely and ship to our warehouse
-
Get Your Refund
Refund processed within 5 business days of receiving your return
Common Questions
Q: Can I exchange for a different product?
A: Yes! Contact us and we'll arrange an exchange.
Q: When will I receive my refund?
A: Refunds are processed within 5 business days and may take 5-10 days to appear in your account.
Q: Do I need the original packaging?
A: For change of mind returns, yes. For faulty items, no.
Our 30-Day Money-Back Guarantee
We're confident you'll love your results, or we'll refund your purchase
Love It or Your Money Back
We're so confident you'll love your exfoliating mitt that we offer a full 30-day money-back guarantee.
30 Days to Try
Full month to experience the amazing results
100% Refund
Complete refund if you're not satisfied
Fast Processing
Refunds processed within 48 hours
How It Works
- Try your mitt for up to 30 days
- If you're not completely satisfied, contact our support team
- We'll process your refund within 48 hours
- Keep the mitt - no need to return it
Why we offer this: We believe everyone should experience the confidence that comes with silky smooth skin. That's why we stand behind our mitt with a complete satisfaction guarantee.
Trusted by 10,000+ Happy Customers
Still Need Help?
Our team is here to help you get the best results
We're Here to Help
Got questions? Need assistance? Our friendly team is ready to help you get the most from your exfoliating mitt.
Email Us
support@foliabody.com
Response within 24 hours
Live Chat
Available Mon-Fri 9am-5pm AEST
Click the chat bubble below
FAQs
Check our FAQ section above
Instant answers to common questions
